What is a Gift Crate?

Gift Crates are handmade in the Amish Country of high-quality wood. 

Our Crate Sizes are,

9" x 9" x 9", 11" x 11" x 11", 13" x 13" x 13", and 15" x 15 'x 15". 


Why should I give someone a gift crate?

Because we don't do baskets, GiftCrates.com ships incredible gifts for everyone, delivered in wooden crates opened with the included Crowbar. The experience is just as much fun as the gift! You can open the crates with the Crowbar included or with the cool piggy bank "Money Crate" option.


Where are you located?

GiftCrates.com is located in Ravenna, OHIO.


What are your Business Hours?

We are on the Web, so 24 hours a day!


When will you ship my Crate?

All orders are processed and shipped within 24 hours of purchase. Custom engraved crates usually ship within three business days. All orders placed on a weekend or holiday will be shipped on the following business day. As a courtesy, GiftCrates.com emails all customers once orders are in transit. Most orders reach our customers within four to seven business days from shipment.


How do you ship your crates?

GiftCrates.com has chosen UPS as our preferred shipping provider. We ship from zip code 44240. Remember to add 1 day plus weekends and holidays for handling time. We pick up the ground shipping costs; feel free to choose other options to get your Crate quicker. However, in most cases, you will receive your Crate within 4-7 days after they leave our warehouse when you choose free shipping.


How can I change or cancel my order?

To change or cancel your order, notify us at sales@giftcrates.com immediately after placing the order so that we may assist you. Please include the order number and the change you would like to make. Order cancellations will be processed for a full refund unless the order has been processed and the items have shipped. In this case, you will need to return the unopened Crate to us. The refund will be minus the shipping and crate cost. Requests are not guaranteed.


What is your return policy?

If you have a problem with the Crate or its contents, please contact us at sales@giftcrates.com, and we'll do our best to make things right.


Do you do custom orders?

Sure, let us know what you think. We can do just about anything. We have made custom orders for several large companies, including Amazon.com.


Does GiftCrates.com offer Gift Wrapping? 

We have fantastic Duct Tape wrapping in several colors.

If you have a color combo that is not on our site, click and pay for any color option, then let us know in the "comments to Gift Crates" box; if we have the color on our site, we can mix them to your liking no up-charge.


Is every product shipped in a crate?

Yes, everything we sell will ship in a crate. Occasionally, we will piggyback on some of the options, as the Crate will not handle all of the contents. Example: We had a customer order 10 Candy Packs, and we had to ship them in a separate box, which takes up much room! Our large Fifteen-Inch crate is massive and used for extensive order add-ons. 


What does the option mean? "Please ship in a Brown Box."

We have really cool branded cardboard shipping containers. Example: If you get the gift before giving it to someone in your household, use this option, and it will not ruin the surprise. Your Crate will ship in a plain brown or white box without mentioning GiftCrates.com.


Do you do quantity orders?

Yes, we offer quantity discounts on orders over six crates. Please let us know how many crates you would like to purchase, and we will send you a discount code. We can even laser-engrave your logo onto the crates for a small fee. 

What if I order more than one Crate? How do I know what is inside each Crate? 

We will add a sealed note to the top of your Crate that reads... 

"Contents of this Crate, please discard if you do not want to know the contents." This assures you that the recipient will receive the correct Crate when multiple crates are in the same order.  


Have a great idea for a Gift Crate!

Go ahead and email us at ted@giftcrates.com with your suggestion. 

If you're the first to suggest a new crate that gets added to our site, we'll send you your very own for free!