FAQs

What is a Gift Crate?

Gift Crates are handmade in Amish Country, of high-quality wood. Sizes are,

9" x 9" x 9", 11" x 11' x 11", and 13" x 13 'x 13". 

Why should I give someone a gift crate?

Because we don't do baskets, GiftCrates.com ships awesome gifts for everyone, delivered in wooden crates opened with the included Crowbar. The experience is just as much fun as the gift! Open with included Crowbar, or with the cool piggy bank "Money Crate" option.

Where are you located?

GiftCrates.com is located in Peninsula, OHIO.

What are your Business Hours?

We are on the Web, so 24 hours a day!

When will you ship my crate?

All orders are processed and shipped within 24 hours of purchase. All orders placed on a weekend or holiday will be shipped on the following business day. As a courtesy, GiftCrates.com notifies all customers via email once orders are in transit. Most orders reach our customers within four to seven business days from the time of shipment.

How do you ship your crates?

GiftCrates.com has chosen FedEx as our preferred shipping provider.  We ship from zip code: 44240. Remember to add 1 day plus weekends and holidays for handling time. We pick up the ground shipping costs, feel free to choose other options to get your crate quicker. However, in most cases, you will receive your crate within 4-7 days after they leave our warehouse, when you choose free shipping.

How can I change or cancel my order?

To change or cancel your order, notify us ted@giftcrates.com immediately after order placement so that we may assist you. Please include the order number and the change you would like to make. Order cancellations will be processed for a full refund unless the order has been processed, and the items have shipped, in which case you will need to return the unopened crate to us. Requests are not guaranteed.

What is your return policy?

If you have a problem with the Crate or its contents, please contact us ted@giftcrates.com and we'll do our best to make things right.

Do you do custom orders?

Sure, let us know what is on your mind. We can do just about anything. Sorry, no alcohol, though. 

Does GiftCrates.com offer Gift Wrapping? 

We have fantastic Duct Tape wrapping in several colors.

Have a color combo that is not on our site, click and pay for any color option, then let us know in the "comments to Gift Crates" box, if we have the color on our site, we can mix them to your liking no up-charge. 

Is every product shipped in a crate?

Yes, everything we sell will ship in a crate. Occasionally, we will piggy back on some of the options, as the crate will not handle all of the contents. Example: We had a customer order 10 Candy Packs, we had to ship them in a separate box, as this takes up a ton of room!

What does the option mean "Please ship in Brown Box"

We have really cool branded cardboard shipping containers. Example: If you are getting the gift before giving the gift to someone in your household, use this option, and it will not ruin the surprise. Your Crate will ship in a plain brown or white shipping box with no mention of GiftCrates.com

Do you do quantity orders?

Yes, We offer quantity discounts on orders over six crates. Please let us know how many crates you would like to purchase and we will shoot you a discount code. For a small fee, we can even laser engrave your brand onto the crates. 

What if I order more than one crate? How do I know what is inside each crate?

We will put a sealed note on top of each crate that reads... "Contents of this Crate please discard if you do not want to know the contents." This assures you that the recipient will receive the correct crate, when multiple crates are on the same order.  

Have a great idea for a Gift Crate!

Go ahead and email us ted@giftcrates.com your suggestion. If you're the first to suggest a new crate and it makes it permanently onto the site, we'll send you your very own for free!