FAQs

What's a crate?

The word "crate" comes from the Latin word "cratis" - thing which you put other things inside. Don’t you feel you smarter now? If not, you can always google definition of crate.

Why should I give someone a gift crate?

Because men don’t do baskets! GiftCrates.com ships awesome gifts for guys delivered in wooden crates opened with the included crowbar. The experience is just as good as the gift!

Where are you located?

GiftCrates.com in located in Waukesha, WI.

What are your Business Hours?

Our business hours are Monday through Friday, 9 AM – 5 PM CST. Our offices will be closed on national and federal holidays, such as Thanksgiving, Christmas Eve, and Christmas Day.

When will you ship my stuff?

All orders are processed and shipped within 24 hours of purchase. All orders placed on a weekend or holiday will be shipped out on the following business day. As a courtesy, GiftCrates.com notifies all customers via email once orders are in transit. Most orders reach our customers within two to three business days from time of shipment.

How do you ship your crates?

GiftCrates.com has chosen FedEx as our preferred shipping provider. Please click here to learn more about Delivery and Shipping Rates.

How can I change or cancel my order?

To cancel your order, notify us via email immediately after order placement so that we may assist you. Please include the order number and the change you would like to make. Order cancellations will be processed for a full refund unless the order has been processed and the items have been shipped, in which case you will need to follow our return or exchange process. Cancellation requests are not guaranteed.

What is your return policy?

If you have a problem with the crate or its contents, please contact us and we'll do our best to make things right.

Do you do custom orders?

No. But we hope to add custom items in the future.

Does GiftCrates.com offer Gift Wrapping? 

GiftCrates.com does not have wrapping paper in our warehouse, but we do have duct tape. If you're dead-set on sending a gift he can unwrap simply choose the “Duct Tape Gift Wrapping” option during checkout.

Is every product shipped in a crate?

No. If an item ships in a crate we show a crate in the product photos.

I have a great idea for a Gift Crate!

Go ahead and email us your suggestion. If you're the first to suggest a new crate and it makes it permanently onto the site, we'll send you your very own for free!